A Customer Success Interview with Dimple Dhingra, HR Business Partner.

In the fast-paced world of humanitarian aid, efficiency, and organisation are crucial. RedR UK, a leading provider of training and capacity building for disaster relief, understands this well.  We recently spoke with Dimple Dhingra, HR Business Partner at RedR UK, to learn how Appogee HR has transformed its HR processes and empowered them to focus on their vital mission of supporting communities affected by disasters.

Megan: Thank you for taking the time to speak with us today, Dimple. To start, could you tell us a bit about RedR UK and the important work you do?

Dimple: RedR UK is a specialist humanitarian organisation that provides training and capacity building for disaster relief and response. We work with a wide range of partners, including NGOs and governments, to equip people with the skills and knowledge they need to prepare for and respond to emergencies effectively.   

Megan: And what is your role within RedR UK?

Dimple: As HR Business Partner, I oversee all aspects of HR, from recruitment and onboarding to performance management and employee relations. Essentially, I ensure we have the right people and systems in place to support our team and achieve our mission.   

Megan: Before implementing Appogee HR, how were you managing your HR processes?

Dimple: It was a very manual and time-consuming process. We relied heavily on spreadsheets, Word documents, emails, and PDFs. Tracking employee data, managing leave requests, and conducting performance reviews were incredibly inefficient and prone to errors. Information was scattered across different platforms, making it difficult to access what we needed, when we needed it.

Megan: What were some of the key challenges you faced with this manual approach?

Dimple: The lack of centralisation and automation created a significant administrative burden. It was difficult to maintain accurate employee records, ensure compliance, and gain meaningful insights into our workforce. We knew we needed a more streamlined and efficient system.

Megan: What led you to explore HR technology solutions like Appogee HR?

Dimple: We recognised the need for a system that could automate our manual tasks, improve data accuracy, and provide better insights into our workforce. Appogee HR stood out because of its user-friendly interface, comprehensive features, and the ability to customise it to our specific needs.

Megan: Can you describe your experience with the Appogee HR implementation process?

Dimple: The implementation was surprisingly smooth, and the support from the Appogee HR team was fantastic. They were responsive, knowledgeable, and always willing to help.

Megan: What are some of the key benefits you've experienced since implementing Appogee HR?

Dimple: The impact has been significant. We've seen a 30-40% increase in overall efficiency! Tasks that used to consume hours are now automated, freeing up my time to focus on more strategic HR initiatives. Appogee HR has also improved employee engagement. Features like goal-setting, performance management, and employee surveys have helped us create a more positive and productive work environment.

Megan: What are some of your favorite Appogee HR features?

Dimple: I particularly appreciate the goal-setting module, the AI assistant, and the robust reporting capabilities. The AI assistant is incredibly helpful for quickly finding information and automating tasks, while the reporting features provide valuable insights into our workforce.

Megan: How has Appogee HR impacted RedR UK's overall mission?

Dimple: By streamlining our HR processes and improving efficiency, Appogee HR has allowed us to redirect valuable time and resources toward our core mission of supporting humanitarian efforts. We can now focus more effectively on training and equipping individuals to respond to emergencies.

Megan: That's fantastic to hear. Thank you so much for sharing your experience with Appogee HR, Dimple!

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